Our customer support

Our wide array of support services is crafted to embody our vision of seamless business transactions. We're dedicated to assisting you in maximising your sales potential at every turn.

Sales & marketing support

We're delighted to provide a suite of services aimed at enhancing your sales opportunities and fostering business growth. Our proficient in-house teams stand ready to support you in maximising your business potential, offering:

Comprehensive new product training
Technical product support
Design display assistance
Guidance on effective marketing strategies
Support with product samples
Competitive discounts and bulk order options

Showroom layout design service

Birchwood provides a personalised , in-house design service to assist retailers in crafting captivating and commercially viable showroom displays. This service enables retailers to:

Customer service support

Discover the unmatched support provided by the Customer Service & Business Development team at Birchwood. A dedicated business development executive and Key Account Manager are assigned to each customer, guaranteeing individualised care and support. They collaborate with the Area Sales Manager to manage daily inquiries, orders, promotions, and quotations.

In order to optimise sales opportunities, your area sales manager develops a thorough understanding of your company and offers customised recommendations, knowledgeable knowledge, and proactive guidance. Devoted to your triumph, they provide careful attention to detail and customised assistance, propelling expansion and contentment for your enterprise.

Online ordering

For our trade customers, Birchwood provides multiple avenues to place orders, all tailored to streamline your online purchasing experience. Save time with our user-friendly and seamless online ordering process, designed for quick and easy transactions.

Other ways to order

Integration with KBB platforms

Utilising a KBB software platform like Smart or Easy Quote for your customer designs, quotations, and orders? Birchwood is partnered with all major KBB software providers, ensuring effortless integration. Simply place your order on the relevant platform, and the rest is automatically managed for you.

Ordering with Birchwood EDI

Opt for our EDI option for direct integration between your ordering system and ours. With this seamless connection, we automatically generate a sales order in return, eliminating the need for manual intervention. Save time and streamline your operations with Birchwood EDI.

Birchwood Quick Order Template

Take advantage of our 'quick order' template. Simply populate it and email it to our Customer Services Team. Our system automatically reads it, providing another convenient way for you to order what you need, when you need it.

Software collaboration services.

Access our latest product catalogs, regularly updated to align with new launches and product-related updates, making your experience even more seamless.

Discover more about Birchwood

Explore Our Services

Experience streamlined, personalised service at our advanced manufacturing and distribution facility, tailored precisely to your needs.

Our Achievements

At Birchwood, we celebrate our success as an award-winning, market-leading business with an unparalleled reputation as both a supplier and an employer.

Our Design Center

Step into our design center, where innovation meets inspiration. Immerse yourself in captivating showcases from our renowned Kitchen Birchwood brand.

Apply for a trade account

Start paving your unique path to success and add tangible value to your
business today:

Find your
nearest retailer

Our independent retailers are ready to offer guidance to homeowners seeking to update their kitchen, bedroom, or any other space in their house

Need support?

For all of your support ,
needs, access our extensive knowledge base.